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404 Error in Preferences Window

PROBLEM User receives a 404 error screen when FilterPak Filtering Presences are penned. SOLUTION Open the Control Panel by clicking on the Start Menu, then click Settings, then Control Panel. Double click on Internet Options. Click the Delete Cookies button. Click the Delete Files button. Tick the Delete all offline content checkbox, and then click the OK button. Click the Security tab. Click...

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FilterPak Stops Working After VPN Installation

PROBLEM Filterpak quits working after a VPN is configured. SOLUTION Uninstall and re-install Filtepak See Forum topic Reinstalling FilterPak Call Technical Support if this does not fix the problem.

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Issues Modifying Profiles

PROBLEM Changes are not reflected in a profile after the profile has been altered. SOLUTION Log in to FilterPak as Administrator Right click the FilterPak icon by the clock in the Taskbar and click Preferences. Click Administration in the left panel. Enter password to log in. Under Administration, click Maintenance in the left panel. Click Refresh. Try logging into the effected profile. If the...

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Unfiltered Access

PROBLEM Filtering does not appear to be working. Websites that should be blocked are accessible.  SOLUTION TEST Open the Filtering Preferences. Log into the Administration Console. Click on the Maintenance menu option. Click on the Test Filtering menu option IF YOU DO NOT SEE “Page cannot be displayed” Filtering is is not working. The account administrator needs to call...

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Norton Internet Security

PROBLEM   The user has Norton Internet Security installed, and then installs FilterPak. After installing FilterPak, the Internet is unaccessible or filtering stops working. SOLUTION The procedure guides the Administrator in setting a rule in Norton Internet Security that will grant FilterPak access to the PROCEDURE Open Norton Internet Security or Norton Personal Firewall. Click on...

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