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Lost Internet Access after Installation

SYMPTOM The user has a firewall (or a Internet security suite with a firewall) installed and proceeds to install FilterPak. After installing FilterPak, connection to the Internet is lost. TO REPLICATE THE SYMPTOM Disable the firewall. If the Internet connection resumes, the problem is in the firewall rules. CAUSE The firewall follows a set of rules that are either automatically created by the...

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FilterPak Installation

Note: You must have already signed up for a free trial or already have an account before installing FamilyConnect FilterPak. If you have not done so already, you You may create a FilterPak account before starting the installation process to avoid doing so during the installation. A user with Administrator privilege is required to complete the installation.   If you are not logged in as an...

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Reinstalling Filterpak

To Reinstall the FilterPak, follow this procedure. Right click the FilterPak icon by the clock and click on Prefrences to open Filtering Preferences. Click the Administration menu option and log-in. Click the Maintenance menu option and then click Reinstall. Enter the Administrative password and click OK. Select the radio button labeled Repair and click Next>. Press Finish. Rebooting the...

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Troubleshooting Installation

OVERVIEW During the installation process of FilterPak 7.7, the user may experience one of the following errors: 12002 12007 12029 12037 ———————————————————————————— Error 12002 SYMPTOMS User is not able to complete the...

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Recommended Steps To Do Before Installation of Filterpak

Close any open programs and save documents. If possible, install FilterPak after installing any anti-virus program, VPN client, ISP software, or firewall. Alternatively, the FilterPak may be reinstalled to correct any conflicts that may arise from installing the FilterPak after any of the above listed programs. Windows 2000 users should upgrade to at least Service Pack 3 or...

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